Terms of Service

1. What we do

Pathfinder ("we," "us," "the agency") provides brand-deal outreach and inbox-monitoring services to content creators ("you," "the client"), per the tier you've subscribed to: inbox monitoring on every tier (twice a week on Outreach, four times a week on Outreach Pro, daily on Outreach Elite), and a defined number of brands pitched per week on every tier. We use a combination of automated tools and human oversight to deliver this work.

2. Getting started: application and onboarding call

Before we begin work on your account, two things have to happen: you submit our application form, and you complete an onboarding call with us (a video call, or a written equivalent if a call isn't practical for you). That call is where we confirm your rate card, your niche and target brands, and how you want opportunities delivered. We can't research or pitch brands on your behalf without it.

You may subscribe and pay before that call has taken place. If you do, your subscription begins on the date of payment, but our obligation to deliver outreach and inbox monitoring does not begin until both the application and the onboarding call are complete. Until then we are not obligated to begin work or to contact brands on your behalf. We will make reasonable efforts to schedule the call promptly, and we ask that you do the same.

If you would rather not be billed while scheduling is still outstanding, contact us before you subscribe and we will hold your place instead.

3. We guarantee the work, not the outcome

Every tier gets a defined scope of real, tracked effort: brands pitched every week, and inbox monitoring on your tier's schedule (twice a week on Outreach, four times a week on Outreach Pro, daily on Outreach Elite). We do not and cannot guarantee that any brand responds, agrees to a deal, or pays a specific rate. Except as stated in section 3a below, any outcome beyond the defined scope of work is not a term of this agreement.

3a. Outreach Pro and Outreach Elite deal guarantee

This section applies only to Outreach Pro and Outreach Elite and is the one exception to section 3. It does not apply to Outreach.

If you subscribe to Outreach Pro or Outreach Elite and do not land a paid brand deal within three months of your subscription starting, we will refund what you have paid us in subscription fees over those three months. To claim it, email us within 30 days of the three-month point.

What counts, so this is clear before it matters:

• Landing counts, accepting is optional. If a brand makes you a real paid offer and you turn it down, the guarantee is satisfied. That is your call to make, and making it does not entitle you to a refund.
• Paid only. Gifted product on its own does not satisfy the guarantee, and does not entitle you to a refund either.
• Subscription fees only. The refund covers what you paid us in subscription fees during those three months. It does not cover commission on any deal that did close.
• You have to let us do the work. The guarantee assumes your onboarding call is complete and that we have working access to the mailbox we monitor for you. If we are blocked from delivering the scope in section 3, the three months pause until we are not.

If you cancel before the three months are up, the guarantee ends with the subscription and no refund is due under this section.

4. Billing, trial, and cancellation

Subscriptions are billed monthly in advance to the payment method you provide at checkout, and renew automatically each month until you cancel. All tiers are billed immediately on signup, no trial. We'll also email you before each monthly renewal so you're never surprised by a charge.

You can cancel anytime, self-serve, from your dashboard (Profile > Manage billing). Cancellation takes effect at the end of the current billing period, and you keep access until then. You can also cancel by contacting us. We don't provide partial-period refunds, except where required by law.

5. Commission on sourced deals

In addition to your subscription, we take a commission on any deal that closes from a brand we pitched through outreach on your behalf. We do not take a commission on deals that come to you directly (inbound inquiries), since those are already covered by your subscription. Commission is a flat 20% of the deal value the brand pays you, unless we have agreed a different rate with you in writing. Your rate is shown to you on your checkout page before you subscribe, and you confirm it there. Commission is invoiced separately from your subscription, once you confirm the brand has paid you.

6. Suggested rates

We'll suggest a rate card based on your platform stats and engagement. That's a starting point, not a requirement. You can accept it, negotiate your own number with us, or set your own rate from your dashboard. What you charge brands is ultimately your decision.

7. Your responsibilities

• Give us accurate information about your platforms, stats, and goals.
• Respond to opportunities we send you in a reasonably timely manner.
• Comply with FTC and platform disclosure requirements (e.g. #ad, #sponsored) on any sponsored content. That responsibility is yours as the creator posting it, not ours.
• Let us know promptly if a brand deal we sourced closes, so commission can be invoiced correctly.

8. Referral program

If you refer another creator who signs up using your referral code, you get a free month once their first paid month goes through. The referred creator gets no special treatment beyond whatever their tier normally offers. We may change or end the referral program at any time.

9. Confidentiality

We don't publicly share your deal details, earnings, or identity without your explicit opt-in consent. For example, if we ever build a public showcase of client results, you'd have to agree to be featured first.

10. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to these services is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost brand deals.

11. Termination

Either party can terminate this agreement at any time. We may suspend or terminate your account for non-payment or misuse of the service.

12. Changes to these terms

We may update these terms as the service changes. We'll do our best to give notice of material changes before they take effect.

13. Contact

Questions about these terms: hello@pathfinderoutreach.com.